Returns
Customer returns policy
We have a 2 month return policy
We only sell products that we have carefully crafted and tested for overall quality.
Because we are so confident in our collection and want you to be 100% satisfied with your purchase, we offer a 2 month period to return your product.
You can return an item after the statutory 14 days, provided the item has not been used and that all packaging is intact.
How to I return or exchange a product?
1. Find your order ID on the invoice included with the package, or in the order confirmation email, and go to shop.yihanbronn.co.za/return. Fill out your order ID and postal code, and click login. If you can’t find your order ID, please contact us and let us know what email address or name was used to place the order and any other information you may have about the order.
2. You will now be guided through the return process where you can specify which item(s) you want to return and what item(s) you would like in exchange. You can also choose to receive a refund for the item(s) you are returning.
3. Put the products you want to return in a padded envelope or package.
4. Drop off the package or letter at your local post office. Keep in mind that even if your delivery was made with The Courier Guy, the return package will still be sent with South African Post.
5. If you chose to exchange products, and the new items are in stock, they will be shipped out to you the same day. You will receive an email confirming the shipment of the new item(s). If you asked for a refund, it will also be processed after the return form has been scanned at our warehouse, and your money will be refunded with the payment method you selected. You will receive an email confirmation when the refund has been processed.
6. Please note! We do not reserve stock. So in case you asked for an exchange, and the new items are not in stock when we receive your return package, timelines of returns may be extended.
What if the new item I want is more expensive?
For security reasons we cannot charge you more than your original order. So in case your new item is more expensive than the one you already bought, our return system will suggest to give you a voucher for the amount of your original purchase. You can use this voucher to place a new order.
The voucher will be sent to the email address you used to place the original order once your return package has arrived at our warehouse.
What if the new item is cheaper?
The difference between the price of the new item(s) and your original order will be refunded via the payment method that you choose during the return registration process.
When your return package arrives at our warehouse, your refund will be processed immediately and your new item(s) shipped out. You will receive email confirmations for both the refund and new shipment.
What if i want to exchange multiple items?
If you want to exchange multiple products into a more expensive one, or an expensive product into several cheaper ones, you can specify this during the return registration process.
When do I receive my refund?
If you selected a money refund, it will be processed the same day your return package arrives at our warehouse. You will receive an email confirmation when the refund has been processed.
Did my return package arrive?
We will notify you via email immediately once your return package has arrived. Usually return packages arrive at our warehouse within 10-15 working days, however sometimes it takes a few days longer.
If you haven’t heard from us 18 working days after you’ve sent the return package, please get in touch.